Passengers of the Airline Wow Air arrived at airports to find out their flights have been cancelled, as the airline has ceased all operations.
The low-cost carrier has been in funding talks with investors.
If you have had your flight cancelled by Wow Air some airlines are offering discounted tickets for those who have been affected.
If you have booked your flight using a credit card you may be able to get a refund of the purchase price from them.
Otherwise, you will have to rely on your ATOL policy for flights that are part of a packaged holiday or travel insurance if you have purchased any cover.
Wow Air is yet to confirm if they have filed for bankruptcy.
The airline has published the below on their website https://wowair.com/travel-alert/?_ga=2.165852727.82754585.1553781573-406311869.1553781573
End of Operation of WOW AIR
Information for WOW AIR passengers
WOW AIR has ceased operation. All WOW AIR flights have been cancelled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of
the circumstances. Information on those airlines will be published, when it becomes
available.What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their
credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the
European Economic Area) as a part of a package tour (a package which includes
flights and accommodation or other services) are protected by the Package Travel
Directive. Those passengers are advised to contact their travel agent to arrange an
alternative flight.Passengers who may have bought travel protection, or those passengers whose
credit card terms may include such protection, may be entitled to claim
compensation and assistance due to delays or travel disruption. However, such
compensation is often limited.Passengers may also be entitled to compensation from WOW AIR, including in
accordance with European regulation on Air Passenger Rights. In case of a
bankruptcy, claims should be filed to the administrator / liquidator.Where can I get up-to-date information?
This announcement will be published and continuously updated on the following
websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found at www.icetra.is
