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Thomas Cook customers begin to fly home after liquidation

Thomas Cook customers begin to fly home after liquidation
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The first of the 155,000 British tourists are being flown back home after Thomas Cook has collapsed and gone into liquidation. 

Editorial credit: StudioPortoSabbia / Shutterstock.com

 The UK Civil Aviation Authority (CAA) said the tour operator had “ceased trading with immediate effect”. This prompted the UK’s biggest programme to bring 150,000 customers home. The programme is named Operation Matterhorn and is expected to last until October 6th.

Around  16,000 Thomas Cook holidaymakers were booked to come back on Monday and authorities hope to get at least 14,000 of them home on hired flights. They have chartered 45 jets which will bring customers from places such as Turkey back to the UK. There will be 64 routes on Monday to get people home. 

All Thomas Cook holidays are now cancelled.

Customers of Thomas Cook can visit the CAA’s special Thomas Cook website. Those scheduled to return to the UK within the next 48 hours or who are having problems with their accommodation or need special assistance can ring 0300 303 2800 in the UK or +44 1753 330 330 from abroad.

People who are on a package holiday are covered by the Atol scheme. This means they will pay for your accommodation abroad, however you may have to move to a different hotel or apartment. Atol will also pay to have you brought home if the airline is no longer operating. If you have a holiday booked in the future, you will also be refunded by the scheme.

If you have booked a flight-only deal, to get a refund you will need to apply to your travel insurance company or credit card and debit card provider.

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