The case below highlights the danger of posting any potentially sensitive information online. In a nutshell an angry bank customer posted info via Twitter which was used to pose as the bank trying to sort out his issue. He nearly lost £8,000 but fortunately the transfer was stopped.
The lesson here is be careful what you post as even a small detail like your name and nature of the complaint can be enough to leave you exposed. Hopefully the bank concerned will also learn from this.
Facts of BBC article.
1. Barclays direct their customer complaints to Twitter or telephone (tried), or email (tried)
2. My tweet only disclosed my complaint a.) I was trying to open a bank account b.) I’d had a bad customer experience.
3. My name and twitter handle on my account— Mike Tinmouth (@michaeltinmouth) November 28, 2018
