{"id":14770,"date":"2019-08-20T14:54:38","date_gmt":"2019-08-20T13:54:38","guid":{"rendered":"http:\/\/www.fiveminutesspare.com\/news\/?p=14770"},"modified":"2019-08-20T14:54:38","modified_gmt":"2019-08-20T13:54:38","slug":"uk-shoppers-left-228m-of-click-and-collect-products-unclaimed-over-the-past-year","status":"publish","type":"post","link":"https:\/\/www.fiveminutesspare.com\/news\/uk-shoppers-left-228m-of-click-and-collect-products-unclaimed-over-the-past-year\/","title":{"rendered":"UK shoppers left \u00a3228m of click-and-collect products unclaimed over the past year"},"content":{"rendered":"<p><span style=\"color: #000000;\">Over the past year online shoppers failed to take home around \u00a3228m worth of click and collect products. Barclaycard and sports equipment retailer Decathlon did a survey of 2,000 online shoppers in July. They found that 15% of the people who did click and collect had not gone to the store to get the products.\u00a0<\/span><\/p>\n<div id=\"attachment_14771\" style=\"width: 801px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-14771\" class=\" wp-image-14771\" src=\"http:\/\/www.fiveminutesspare.com\/news\/wp-content\/uploads\/sites\/2\/2019\/08\/shutterstock_333455312.jpg\" alt=\"\" width=\"791\" height=\"514\" srcset=\"https:\/\/www.fiveminutesspare.com\/news\/wp-content\/uploads\/sites\/2\/2019\/08\/shutterstock_333455312.jpg 1000w, https:\/\/www.fiveminutesspare.com\/news\/wp-content\/uploads\/sites\/2\/2019\/08\/shutterstock_333455312-300x195.jpg 300w, https:\/\/www.fiveminutesspare.com\/news\/wp-content\/uploads\/sites\/2\/2019\/08\/shutterstock_333455312-768x499.jpg 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><p id=\"caption-attachment-14771\" class=\"wp-caption-text\">Editorial credit: Barry Barnes \/ Shutterstock.com<\/p><\/div>\n<p><span style=\"color: #000000;\">Out of the 2,000 people who did the survey, 70% of them chose click and collect and on average they did the option twice a month. A third failed to pick up of the times as they said the process was a hassle and they preferred to wait for a refund.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">Long waits and poor staffed collection points were the main reasons for shoppers to not pick up their items. Barclaycard estimated that if services for click and collect were to improve the high street could benefit highly.\u00a0<\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #000000;\"><strong>Kirsty Morris, director at Barclaycard Payment Solutions said:\u00a0<\/strong>\u201cClick &amp; Collect is a win-win for both retailers and consumers.<\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #000000;\">&#8220;Brands have the opportunity to not only increase the number of shoppers through their doors but also to reduce costs and returns, while generating revenue from \u2018Click &amp; Collectors\u2019 purchasing additional items in-store.<\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #000000;\">\u201cEnhancing the Click &amp; Collect experience is a potentially lucrative way for retailers to ward off the unprecedented challenges of the high street and bridge the gap between online and in-store shopping.\u201d<\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #000000;\"><strong>Christian Baggaley, head of operations at Decathlon UK, said:<\/strong> &#8220;We have seen a real increase in the number of shoppers opting to use click and collect since 2017 and are constantly looking at ways to make the overall shopping experience better for our customers.&#8221;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the past year online shoppers failed to take home around \u00a3228m worth of click and collect products. Barclaycard and sports equipment retailer Decathlon did a survey of 2,000 online shoppers in July. They found that 15% of the people who did click and collect had not gone to the store to get the products.\u00a0&#8230;<\/p>\n","protected":false},"author":59,"featured_media":14771,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"om_disable_all_campaigns":false,"footnotes":""},"categories":[34],"tags":[47,1582,50,1374,1581,1558,48],"class_list":["post-14770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business","tag-click-and-collect","tag-high-street","tag-highstreet","tag-shop","tag-shopping","tag-shops"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/posts\/14770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/comments?post=14770"}],"version-history":[{"count":1,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/posts\/14770\/revisions"}],"predecessor-version":[{"id":14772,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/posts\/14770\/revisions\/14772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/media\/14771"}],"wp:attachment":[{"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/media?parent=14770"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/categories?post=14770"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fiveminutesspare.com\/news\/wp-json\/wp\/v2\/tags?post=14770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}